Return & Refund Policy

1Introduction

At GIFTS AI, Inc. (“GIFTS AI,” “we,” “our,” or “us”), customer satisfaction is at the heart of our business. We understand that sometimes a purchase may not meet expectations, and we want to make the process of returning items or requesting refunds as clear and straightforward as possible.

This Return & Refund Policy outlines your rights and our obligations regarding returns, refunds, and exchanges when you shop with us. It is designed in line with applicable U.S. consumer protection laws, California regulations (including the California Consumer Privacy Act CCPA/CPRA), and international consumer best practices.

Marketplace Fulfillment Note: GIFTS AI oversees all customer orders and manages return support directly. While products are fulfilled directly by curated brand partners, all return authorizations and refund approvals are centrally managed by GIFTS AI to ensure unified customer support.

2Eligibility for Returns & Refunds

2.1 Items qualify for a return or refund if they are:

• Damaged, defective, or faulty upon delivery.
• Incorrect (wrong product shipped).
• Undelivered within the promised delivery window.
• Returned due to customer change of mind within the eligible window.

2.2 To qualify, returned products must be:

• Unused, unworn, and in their original packaging.
• Accompanied by proof of purchase (order confirmation number or receipt).

2.3 California Consumer Rights: In alignment with California standards, GIFTS AI extends a standard 30-day return window from delivery date for all eligible items.

3Exclusions

Certain items are non-returnable and non-refundable unless they arrive damaged or defective:

• Personalized, customized, or custom-printed products made to order.
• Digital goods or downloadable content once delivered or accessed.
• Gift cards or store credits.
• Items explicitly marked as “Final Sale” at checkout.

4Process to Initiate a Return

4.1 Contact Support: Contact customer support at support@giftsai.com within 30 days of package delivery. Provide your order number, product details, and the reason for return (with photos if damaged).

4.2 Return Authorization: Once authorized, our team will provide step-by-step return mailing instructions and an authorized Return Merchant Authorization (RMA) label via email. Returns must be shipped within 14 days of authorization.

4.3 Fulfillment Routing: You will be provided with the designated return center address tailored to your order upon approval.

4.4 Data Privacy: Personal information submitted during return processing is protected under our Privacy Policy and California privacy regulations (CCPA/CPRA).

5Timelines

Return requests must be submitted within 30 days of delivery. Refunds are processed within 5 to 7 business days following receipt and confirmation of the returned package.

6Refund Methods

• Refunds are credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.).
• Store credit is issued only if the original payment method is unavailable or if requested.
• Original shipping costs are refundable if the return is due to our error (damaged, defective, or incorrect product shipped).

7Shipping Costs & Restocking Fees

• Defective or Incorrect Items: GIFTS AI covers 100% of return shipping costs by providing a prepaid label.
• Change of Mind Returns: The customer covers the cost of return shipping.
• Restocking Fees: GIFTS AI does not charge restocking fees ($0.00).

8Subscriptions & Digital Services

Subscription services may be canceled at any time via account settings. Digital services and subscription renewals are subject to California's Automatic Renewal Law. Clear renewal terms and simple cancellation options are provided prior to charging.

9International Returns

International customers are responsible for return shipping costs and local customs duties. Refunds are issued in U.S. Dollars (USD); currency conversion rates depend on your card provider.

10Holiday & Promotional Returns

Items purchased between November 1 and December 31 benefit from an extended return window through January 31 of the following year.

11Excessive Returns & Fraud Prevention

GIFTS AI reserves the right to review accounts exhibiting unusual or excessive return patterns to protect against fraudulent activity.